Make it shine.

We’ll start with a free phone consultation to get an idea of how we can help. You then have the option to book an in-home consultation, which lasts up to 90 minutes. This is an opportunity to ask our lead designer anything and everything you wish to. They’ll also take a full design brief from you, conduct a style analysis, and make a wish list of products we’d need to bring in to achieve your design dreams. At this point you must provide a budget for your job otherwise we just can’t write a brief. How long is a piece of string?

Please note that a consult meeting is no guarantee that we’ll take on your project. Both parties are under no obligation to move forward after the first meeting. There are a variety of reasons on both sides (be it personality fit, budget, timeframes, design style and more) that might mean we’re not the right designers for you.That said, the majority of in-home consults do move on to the next step.

After your first meeting, we will provide you with an estimate of the overall costs via email. This is based on how many hours we believe will be required to complete the work and much you’ll spend on styling items and furniture, plus any trade costs.

If you’re happy with the estimate, we take a deposit and get to work! Next we’ll present you with a full design concept for your space including items such as floor plans, mood boards of each room plus examples of the products we intend to bring into your home. This presentation will also include some inspirational images to show you what your home could look like once we’ve transformed it. We’ll leave you with a copy of the presentation so you can take a few days to provide any changes.

The concept meeting can take up to two hours and is a pretty in-depth discussion. We’re not only walking you through the plan for every single room in detail, but asking for your feedback every step of the way. In an ideal world you love every single idea, but there might be a few things you’re unsure about.

We work together to get the concept spot on, we talk you through the plan for each room and note your feedback. This is our blue print for how your home will look so its imperative you provide honest and thorough feedback - don’t worry we won’t be offended! It's vital you do otherwise we just won’t get it right at the next phase.

Once we’ve fine tuned the concept, we’ll start specifying the products for each space. This is the point in the process where decisions need to make. You’ll receive a full product specification sheet per room with images, costs and descriptions of each item we intend to purchase on your behalf.

When you’re accessing your product list and reviewing what’s been recommended, there should be no surprises because we’ve discussed the rooms and products in great detail during the concept meeting. Most clients breeze through this part of the process.

It would be concerning if you’re declining a lot of products at this point. If this is happening, something has gone wrong during the concept meeting and we’ll have to review the scope of the project and our cost estimate.

Once you approve the products, we’ll invoice you and organise ordering and delivery with our suppliers.

Once the design is complete and the choices are made, we will help bring your home to life. Meeting with the architect, builders, and all trades to check we are all on the same page. Once all of the products are paid for and delivered to your home, we’ll come and style the rooms so they reach their full design potential.